Varinder Malhotra

Varinder Malhotra PMP, CSM, Lean Six Sigma Black Belt

Varinder Malhotra's Bio:

Varinder Malhotra's Experience:

• Project Management Office Lead / Change Manager at Charter Telecom

  2020 - Present

  Reporting to COO, developed Project Management Office and Change Management for the award-winning provider with more than $100M in annual revenue for hardware, technology solutions and services for business, government, healthcare, and education. • Created Program / Project Management framework including processes, Standard Operating Procedure (SOP), supplier evaluations, KPIs, Checklists, Dashboards, and retrospectives for project management lifecycle from pre-sales to project closure • Participated in growth initiatives, introduced and implemented Organizational Change Management in addition to charing Change Advisory Board (CAB) • Created and updated organizational processes including proposals, Statement of Work, structured communication, and client relationships. • Reviewed and refined client delivery services • Created Risk Management, budget, and compliance updates, participated in business development and yearly/quarterly business reviews (QBR / QSR) • Managed project delivery teams with over 18 members through team building • Provided oversight of 50-60 concurrent projects on an ongoing basisReporting to COO, developed Project Management Office and Change Management for the award-winning provider with more than $100M in annual revenue for hardware, technology solutions and services for business, government, healthcare, and education. • Created Program / Project Management framework including processes, Standard Operating Procedure (SOP), supplier evaluations, KPIs, Checklists, Dashboards, and retrospectives for project management lifecycle from pre-sales to project closure • Participated in growth initiatives, introduced and implemented Organizational Change Management in addition to charing Change Advisory Board (CAB) • Created and updated organizational processes including proposals, Statement of Work, structured communication, and client relationships. • Reviewed and refined client delivery services • Created Risk Management, budget, and compliance updates, participated in business development and yearly/quarterly business reviews (QBR / QSR) • Managed project delivery teams with over 18 members through team building • Provided oversight of 50-60 concurrent projects on an ongoing basis

• Infrastructure Project Manager at Western Forest Products

  2019 - 2020

  Project Management for softwood forest products company with 20+ locations in Canada, US, China & Japan, with specialties in Timber harvesting, Log sales, Lumber manufacturing, and sales. • Developed processes for PMO including portfolio management, agile project management, central communication, documentation (technical, user guides and process) and legal artifacts (SOWS and NDA) • Completed Azure Devops setup for Sprints and transitioned projects to agile methodology • Migrated Citrix to Cloud (XenApp 6.5 and XenApp 7.6 on-premises to XenApp 7.15 Environment on Cloud) • Migrated ServiceDesk Plus to Cloud • Integrated New (acquired) site with corporate infrastructure • Completed Teams Training for 600+ users in 20+ sites • Firewall upgrades • One Drive project for personal drive migration • Data Centre Migration and Disaster Recovery • MDM (Mobile Device Management)

• Sr. Project Manager, Global Retail Technology Delivery at Lululemon

  2018 - 2019

  Project / Program management for a technical athletic apparel company for yoga, running, training and most other sweaty pursuits with over 400 stores in North America, Europe, Asia, Australia & New Zealand • Saved over 300K through creative solutions including business & IT stakeholders management and, vendor negotiations, in roll out of smart phones for epos and other mobile apps - Over 3M$ Budget • Managed to find solution for several years old used hardware by finding vendor for sale / recycle option and similar process for future projects • Managed projects (project charter, scope / budget / schedule / milestone / stakeholder management) for •• Back office PC replacements •• Laptop replacements •• RFID handheld replacements - Over 1M$ Budget •• Experiential stores •• Brand screen procurement for digital signage in stores

• Sr. Project Manager, Innovation at Federated Co-operatives Limited

  2017 - 2018

  Project Management for 43rd largest company in Canada and largest non-financial co-operative in Canada with 190+ co-ops (autonomous co-ops with different locations across western Canada) and 2500+ retail locations with specialties in Petroleum (Refinery, Cardlocks & Gas stations), Food (Production, Distribution, Convenience & big stores), Liquor, Crop Supplies & Feed and Home & building supplies. • Managed multiple projects for POS, terminals and workstations replacements for 400+ retails locations under budget through clearly defined scope, tasks and deliverable (ISS45 / Storepoint to NCR XR7 | over 2000 devices | $10+ Millions budget) • Completed Self checkouts replacements project under budget (Fujitsu Uscan to NCR Uscan | $2+ Millions budget) • Implemented POS (software) replacements project for over 140 retail locations (TRC to Mi9 | $15+ Millions budget) • Developed and implemented Procurement processes for PMO including NDA, RFP and selection process • Developed processes for PMO including stage gates, artifact requirements, process groups, dashboards, change management and organizational communications • Completed Identity and Access management (IAM) solution to support the user provisioning and access management for new web based applications.

• Project / Service Delivery Manager at Phenomenal Performance Solutions Inc.

  2014 - 2017

  Consulting company for helping small - medium sized clients in • Project Management with quality deliverables before time and under budget through prioritization in the planning process in consultation with Client Service Delivery Managers and dedicated team members • Development and improvements in contracts, SOWs (statement of work), processes and procedures including inventory management, invoicing, billing, product launches and market expansion • Deployment / Implementation (New / upgrades), service and support including desktops, softwares, POS (point of sales), networks and wireless devices • Development and Support of ITIL based support framework and Change Management

• Manager - IO (Infrastructure Outsourcing) / IT / BPO (Business Process outsourcing) / Change Manager at Indigena Solutions LP

  2012 - 2014

  Indigena Solutions LP is manged by Accenture Role Summary • Practice Manager responsible for operations & delivery for 3 departments with over 20 resources. • Leading and delivering complex client engagements through identification, design, and implementation of creative business solutions • Coordinating implementation of applicable industry best practice support frameworks, such as the IT Infrastructure Library (ITIL), to improve IT operations maturity level and move to a more proactive customer-centric support focus for all IT services. • Participating in the development, solutioning, and presentation of proposals (RFI, RFQ, RFP) and developing statement of work (SOW) documents • Change Manager for internal infrastructure changes and deployments

• Canada Retail Support Lead (Project Manager - IT retail infrastructure) at uture Shop / Best Buy / Accenture at Best Buy

  2005 - 2012

  ITIL based IT services managed by Accenture for Best Buy including planning, project management, budgeting, procurement, learning / training of new technology, design, deployment, Incident / Problem / Change Management, asset management, communication (project / schedule updates, status reports for internal and external stakeholders including C-suite executives) and technical support (with KPIs & SLAs). • Project management for 5 categories of projects 1. New Deployments Software / NSO (from decision to open store to Grand opening) 2. IMAC 3. Software development (SDLC -Software development life cycle) 4. Refreshes (hardware / software) 5. Special needs / Events (tax changes, PC compliance, Home Show / Jazz Festival) • Coordinated 20 - 50 local and remote resources from cross functional teams. Reduced setup cost by 20 % by outsourcing non-technical work. Also cut deployment time by 25 % by easy to follow documentation and training for configuration, installation and support of hardware. • Managed support for over 10,000 devices in more than 240 remote locations (including stores, warehouses and regional offices across Canada) with over 20,000 users through teams from 3 continents • Reduced support cost by 30% by training and coaching support teams with step by step basis troubleshooting • Saved $140,000 in support cost by finding solution for performance problems of inventory guns across all stores resulting in avoidance of third party site surveys • Created / Updated and maintained documents --• T-Minus Schedule (NSO Playbook) for standard projects --• Supporting Document for NSO playbook ------• Size and category based Planning Templates ( IT / Interactive hardware, cabling) ------• Enterprise Infrastructure Diagram ------• Store Infrastructure Diagrams ----------• Data Centre (Server / Comm Room) Configuration Diagram ----------• Network Diagrams TitleProject Manager Dates Employed2005 – 2007 Employment Duration2 yrs Project Management of field services part of of managed services contract of outsourced Best Buy IT to Accenture • Developed policies and procedures based on Accenture methodologies • Defined scope, deliverables, timelines and SLAs with clients approval • Coordinated effective delivery of contracted projects through regular client feedback

• Sr. Systems Engineer (Project Manager)) at Accenture / Best Buy / Future Shop

  2000 - 2005

  Project Management in IT department at Canadian Headquarters for supporting Retail stores. Worked on all phases of IT projects including needs analysis, requirements definition, vendor selection, image creation, deployment, documentation, training, management and support for wireless devices from different vendors like Intermec, Symbol, Rogers, Zebra and Motorola. • Saved $850,000 for the company by, Can Do attitude and out of box thinking including vendor negotiations and reduction in licensing cost by creative image designs • Provided support for over 4000 devices including PCs, thin clients, laptops and printers across Canada • Transitioned tasks from 3 teams (Retail deployment / Windows Infrastructure / Network) resulting in saving of 100K in labor cost • Built and deployed information systems for 20 stores with time saving of 25%-35% across Canada • Supported 1500 local and remote clients in warehouses, regional offices and head office • Saved over 500K in warehouse inventory guns replacement project in support cost and hardware cost before projected time (without any downtime) in warehouses by finding use of older guns in stores. • Generated 20K revenue by selling inventory guns meant for disposal. • Mastered introduction of wireless devices including Access Points and wireless guns for over 100 stores with 100k saving in licensing costs. • Successfully completed WYSE (thin client.) terminals roll out in all stores before time with 20 % saving in support cost by training and better processes for vendors.

• Hospitality (Computer) Instructor at Vancouver Premier College

  1999 - 1999

  • Training and coaching on basic computer education to the international students from several countries with limited English language proficiency.

• Operating Supervisor at Procter & Gamble

  1995 - 1997

  Managed IT services for Indian business including supporting regional distribution centers • Implemented system upgrades before time and processed bulk data for North India in very strict time deadlines with 100 % uptime. • Achieved 100 % SLA compliance and reduction of cost by 10 % by training and coaching support teams including non - technical. • Managed team of 50. Team included technical, non technical and even illiterate labor

• Programmers Lead at Renovision Technofin & Mgt. Pvt. Ltd

  1993 - 1995

  First category registrar responsible for development of custom software and bulk data processing for IPOs and secondary issues for companies listed on stock exchanges. • Development of software packages including Share registrar software for IPO (application, allotment, returns, sale etc.) and Travelers’ Cheque Processing system • Saved 15 % in time for bulk data entry (over 60000 every day) and processing by training and changes in entry forms in --• Share registrar software for IPO (from application to allotment, returns) --• Employee information system and Excise reports --• School fees and information system --• Traveler Cheque Processing system --• Inventory control system --• Library information system --• DOS utilities

Varinder Malhotra's Education:

• CBT Nuggets

  2008 – 2008
  Concentration: PMI PMP 4th Addition

• The Art of Service

  2008 – 2008
  ITIL V3 Foundation
  Concentration: ITIL

• Nexient Learning Inc.

  2006 – 2006
  System Management Server 2003
  Concentration: IT

• Compu College

  1999 – 2000
  Network Administrator
  Concentration: IT

• STG (Software Technology Group)

  1997 – 1997
  Oracle 7.1 with Developer 2000
  Concentration: IT

• Institute of Company Secretaries of India

  1994 – 1995
  Company Secretary Course (Inter 1)
  Concentration: Company Law and Accounts

• Aptech Computer Education

  1992 – 1994
  HDISM (Honors Diploma in information and system management)
  Concentration: Information Technology

• Delhi University

  1989 – 1992
  B.Com (Hons.)
  Concentration: Commerce (Law and Accounting)

Varinder Malhotra's Interests & Activities: